Website Form Says Submitted, But There Are No Applications: Reasons

It's a familiar situation: a user fills out a form on a website, sees the "Sent" status after submitting it, but the request never appears in their inbox (or CRM). The error may not be displayed on the frontend, meaning the email is lost somewhere along the way between the form, the server, and the email service. 1) The form handler doesn't send the email (or sends it to the wrong location) The most common cause is that the server-side form is configured so that the user sees a successful response from the backend, but the email is never actually sent. This happens when the handler: - returns "success" before the submission is complete; - crashes with an error, but the error isn't logged and isn't displayed to the user; - sends the email to a different email address or environment (staging instead of production). Check: Open your server logs (PHP/Node/Python/NGINX) and see if the request is calling the expected endpoint and what happens after the ... Read more »
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